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AI Franchisee Support

EZee Assist

EZee Assist is the AI support layer for franchise operations, providing every franchisee and staff member with instant, accurate answers to operational questions, 24/7. We plug into your existing knowledge and systems (SOPs/manuals, training content, internal comms, docs, etc.) and deliver support where users already work (SMS, Email, MS Teams, Slack, and more). When the AI can’t confidently resolve an issue, EZee routes it to the right person with built-in ticketing and escalation workflows, so nothing gets missed. Next: we're launching agentic workflows that execute multi-step actions across the tech stack.
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How we support Franchisees

Services

  • AI Support Agent: An AI-powered virtual agent that handles franchisee inquiries in real time, resolving common questions automatically and escalating more complex issues when needed.

  • AI-Native Ticketing System: A ticketing platform built with AI at its core, automatically categorizing, prioritizing, and routing support requests to the right team members to improve efficiency and response accuracy.

  • Unified Support Analytics & Content Health Insights: A centralized dashboard that provides visibility into support performance, trends, and knowledge base effectiveness—helping teams identify gaps, optimize content, and improve overall customer experience.

  • Agentic Workflows (Beta): Advanced AI-driven workflows capable of executing multi-step actions across multiple systems within the tech stack - automating tasks such as updating records, triggering processes, or resolving issues without manual intervention.

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